Terms & Conditions

1. General Information

These Terms and Conditions apply to all purchases made through the website of Amanda & Stephen London (“we”, “us”, “our”).
By placing an order on our website, you agree to be bound by these Terms and Conditions.

For any questions, you can contact us at:
📧 info@amandastephenlondon.com

2. Applicability

These Terms and Conditions apply to all offers, orders, and agreements concluded via our website.
Any deviations from these terms are only valid if agreed upon in writing by Amanda & Stephen London.

3. Product Information

We strive to display our products as accurately and clearly as possible. Product descriptions, images, and specifications are provided based on information from our suppliers.

Please note:

  • Minor differences in color, size, or appearance may occur

  • Typographical errors or inaccuracies may occasionally appear

  • Product images are for illustrative purposes only

Such deviations do not entitle the customer to compensation or cancellation.

4. Orders and Payment

All orders are processed only after full payment has been received.

  • Available payment methods may vary depending on your country or region

  • Customers are responsible for ensuring that the selected payment method is valid and authorized

  • In the event of suspected fraud or misuse, we reserve the right to cancel the order

Once an order has been placed, it cannot be changed or canceled unless explicitly stated otherwise.

5. Processing and Delivery

Processing Time:

  • Orders are processed within 1–3 business days

Shipping Time:

  • Estimated delivery time is 3–7 business days, depending on the destination

Shipping Method:

  • All products are shipped directly from our international suppliers, primarily located in China

  • This dropshipping model allows us to offer competitive pricing and a wide product range

Delivery times are estimates and may be affected by customs, carrier delays, or external factors beyond our control.

6. Customs, Duties, and Taxes

Customers are responsible for any customs duties, import taxes, or fees imposed by their local authorities.
Amanda & Stephen London is not responsible for delays or costs caused by customs clearance procedures.

7. Returns and Cancellations

Returns, refunds, and cancellations are governed by our separate Return Policy, which can be found on our website.

Please review the Return Policy carefully before placing an order.

8. Liability

  • We are not liable for lost or damaged packages once the tracking information confirms delivery

  • Customers are responsible for providing accurate and complete shipping information

  • Incorrect address details may result in non-delivery, for which we cannot be held responsible

To the fullest extent permitted by law, Amanda & Stephen London shall not be liable for indirect, incidental, or consequential damages.

9. Intellectual Property

All content on this website, including but not limited to:

  • Texts

  • Images

  • Logos

  • Product descriptions

  • Design elements

are the intellectual property of Amanda & Stephen London and may not be copied, reproduced, or used without prior written consent.

10. Complaints Procedure

If you have a complaint, please contact us via email:

📧 info@amandastephenlondon.com

We aim to respond to all complaints within 5 business days and will make every reasonable effort to resolve the issue amicably.

11. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with Dutch law.
Any disputes shall be submitted to the competent court in the Netherlands.